Unlocking managed services provider growth with AIOps

As enterprises migrate to hybrid cloud environments, they face mounting pressures to manage complexities while cutting costs. Many turn to Managed Service Providers (MSPs) to streamline IT service delivery and drive results faster. For MSPs, this is both an opportunity and a challenge: the surge in hybrid cloud adoption, an explosion of observability tools, and rising operational costs push them to act decisively. To win and retain business, MSPs must onboard clients rapidly, manage intricate environments effectively, and ensure exceptional service reliability—all while protecting their margins. BigPanda equips MSPs to meet these demands head-on with its AI-powered IT operations and incident management platform, enabling them to deliver superior service, scale quickly, and outpace competitors in a fast-changing market.

A potentially lucrative opportunity for MSPs to grow their business is by expanding their Network Operations Center (NOC)-as-a-service. Each new client introduces a multitude of monitoring and observability data resulting in a deluge of alerts that overwhelm your NOC teams. Your NOC operators struggle to differentiate critical issues from background noise. Your clients are coming to you with incidents they’re seeing on their end before you see anything. Manual processes hinder every step of the incident lifecycle, from detection to resolution. This not only drains resources and limits bandwidth for acquiring new clients but also makes it expensive to effectively manage and scale your existing client base.

This scenario is the reality for many MSPs. The sheer volume, speed, and variety of monitoring data, complicated by fragmented client environments, and a reliance on manual processes, create a perfect storm of operational inefficiencies that make it hard for MSPs to scale their business.

Let’s break it down:

1. Data overload: Every client introduces a unique set of tools and data streams, resulting in a fragmented and overwhelming landscape. This makes it difficult to obtain a unified view of your clients’ environments and negatively affects the ability to deliver services reliably for your clients.
2. High operational costs: To keep pace with the growing number of alerts, you must constantly add personnel to your NOC to manually filter through all the alerts across various client environments. This drives up operational costs, impacts profitability, and strains budgets.
3. Automation challenges: Fragmented data and legacy systems make implementing and maintaining automation challenging. This leads to a continued reliance on manual processes, slows resolution, and hinders your ability to scale to meet client demands.
4. Siloed knowledge and data: Critical information is scattered across various client environments, tools, and even within your organization, complicating knowledge sharing and hindering the effective onboarding of new team members.
5. Client trust: Proactive communication with clients is essential, but ongoing crisis management leaves little time for proactive engagement. This reactive approach undermines client trust and raises the risk of losing business.

These challenges are the roadblocks that stall MSP growth and make it harder to stand out in a crowded, competitive market. They impede the growth of your service platform, negatively impact profitability, and ultimately jeopardize the long-term success of your business.

BigPanda helps MSPs scale through technology and differentiate their offerings

Imagine a new reality: You’re an MSP rapidly expanding your managed service offering powered by AIOps to meet growing client demand. When onboarding new clients, you quickly add their monitoring and observability data to your service delivery infrastructure and ingest, deduplicate, normalize, filter, and correlate their alerts. This enables your teams to have complete visibility into the client environment and prioritize incidents. Generative AI capabilities simplify the automation of manual investigations by understanding impacts and dependencies, and they can automatically identify root causes, whether stemming from a change or specific tools within the application or service stack. Instead of clients going to you first, you proactively inform clients of known issues and actions you are taking within your SLA window. Meanwhile, with your current efficient headcount, you aim to automate more and increase your profit margins.

MSPs are beginning to recognize the benefits of using AIOps from BigPanda. BigPanda directly addresses the daily challenges MSPs face, empowering MSPs to differentiate their service offerings while unlocking new capabilities to retain clients and scale efficiently with AIOps.

Improve operational efficiency:

• Maximize profit margins: By streamlining operations, automating workflows, and enhancing incident resolution, BigPanda helps you maximize profit margins while delivering exceptional service reliability to your clients.
• Scale your business quickly: Expedite client onboarding using the BigPanda Open Integration Hub, which allows you to quickly ingest data from diverse environments, including home-grown monitoring and observability solutions, enabling clients to be up and running on your service platform faster. This process leads to quicker time-to-market, allowing you to scale your client base while minimizing operational overhead and maintaining your current headcount.
• Reduce alert noise: BigPanda AI-powered Event Management intelligently filters out noise, surfacing only the most critical alerts affecting client services. Event Management enables your team to focus on what truly matters and avoid being overwhelmed by constant alerts.
• Automate mundane tasks: Automate key workflows such as ticket creation and initial incident response, freeing your engineers to engage in more strategic initiatives, such as proactive maintenance and service improvement.

Improve service reliability:

• Deliver faster SLAs: Get ahead of customer issues with BigPanda AI-powered Incident Management. Use generative AI to speed up incident resolution by synthesizing knowledge across your clients’ environments. This process includes root cause analysis and highlighting similar past incidents, helping your teams triage and resolve issues faster.
• Boost client trust: BigPanda Unified Analytics features out-of-the-box dashboards that show your clients how you’re proactively managing incidents and maintaining high service reliability SLAs, strengthening or even expanding your relationships into new areas within your customer
• Differentiate your service offerings with AI: BigPanda synthesizes knowledge across silos, providing informed, explainable insights that enable you to proactively address client issues through automation and deliver exceptional service. This differentiation helps attract new clients and sets your managed service offering apart from competitors, with AIOps directly integrated as a new capability.

BigPanda empowers MSPs to scale

In today’s dynamic IT landscape, MSPs face a unique set of challenges: data overload, escalating costs, and the constant pressure to deliver exceptional service while maintaining profitability. BigPanda addresses these challenges and empowers MSPs with three key differentiators.

• Unmatched scalability: Streamline client onboarding, automate workflows, and reduce alert noise to scale your business efficiently without scaling headcount.
• Superior service reliability: Accelerate incident resolution, deliver proven SLAs, and boost client trust with AI-powered insights and proactive incident management.
• Innovative service offerings: Leverage genAI technologies to deliver proactive and predictive services for clients while unlocking new revenue streams.

BigPanda offers a proven methodology that accelerates time to value, ensuring a smooth onboarding process for your clients. BigPanda also provides guidance on how to differentiate your service offering with AIOps, enabling you and your clients to quickly realize the benefits of our platform. By leveraging BigPanda AI-powered IT operations and incident management, you can overcome the challenges faced by modern MSPs and thrive in a competitive landscape.

Learn more about AIOps for MSPs here.