Streamline IT incident response with the latest BigPanda features
Machine-generated data has exceeded human scalability, straining L1 Ops and Service Desk team resources. Fragmented data across tools, teams, and silos hinders situational awareness, delaying each action – from detection to remediation, making prevention increasingly unattainable.
The latest BigPanda updates enhance ITOps and ITSM team efficiency throughout the incident lifecycle. BigPanda integrates seamlessly into your existing workflows and features enhanced customizability for improved control and added security. With BigPanda AIOps, you can automate workflows with actionable context to boost operational efficiency and maximize service availability.
Streamline incident investigation with GenAI
BigPanda Biggy AI uncovers hidden data and delivers actionable insights to streamline processes, aggregate team knowledge, and prevent future issues—directly within Slack or Microsoft Teams. This enhances collaboration and simplifies workflows during incident investigations. Biggy AI provides clear summaries, guided remediation, and detailed post-mortems by consolidating observability data, service history, and institutional knowledge.
Accelerate triage directly within ServiceNow workflows
Consolidate alert context to quickly understand incident impact and accelerate assessment. Enhance visibility with critical insights for faster assignment, remediation, and reduced resolution time.
Optimize incident management workflows by unlocking ServiceNow utility
Sync ServiceNow tickets with BigPanda data to enhance and maximize ticket context using Advanced Insight. Quickly reveal incident impact, priority, and root cause with automated natural-language summaries, historical insights, and change data for more efficient triage and investigation.
Capture the most relevant incident insights every time
View and manage BigPanda LLM prompts and tags. Tailor incident analysis summaries to automatically deliver the most relevant insights directly to the BigPanda console or ServiceNow, customized to fit your organization’s unique needs.
Gain a clear view of your operations for continuous optimization
Enhance visibility into recurring incident patterns using the Problem Identification Dashboard, which clusters incidents by frequency or impact. Identify and address root cause to eliminate recurring issues, boost performance, improve reliability, and prevent ongoing operational disruptions.
Get real time updates on credit consumption with BigPanda new Credit Utilization Dashboard. Enhance transparency into credit usage, improve budgeting, resource planning, and allocation, and track spending to optimize resources more efficiently.
Improve visibility into noise reduction from event ingestion and actioned incidents with updated duplication and customization features now available in the Event Processing Dashboard.
Examine correlation patterns across monitoring sources. The Correlation Pattern Dashboard now enables duplication, ad hoc analysis, and field modification.
Enhance control and security with new administrative management features
New User Lifecycle Management features allow you to automate user provisioning and account management via SCIM with identity providers (IdPs) like Okta and Azure, eliminating manual effort and ensuring seamless BigPanda access control.
With the new Config Manager, you can now compare configuration differences between BigPanda organizations. You get a side-by-side view of your organization, highlighting changes applied to one organization but not another for improved consistency and control.
Generate Service Account API Keys for applications or services using service accounts rather than associating keys with individual users. Set granular permissions, reduce maintenance, and eliminate the need for key rotation when users leave, improving security and access control.
Manage access to specific environments by editing custom permissions for designated environments or their filters.
Stay up to date on the latest BigPanda feature releases
BigPanda provides a comprehensive AIOps solution, constantly evolving to deliver cutting-edge functionality that accelerates incident resolution. Stay informed on new features, industry trends, and best practices by subscribing to our monthly newsletters and release notes.
Learn how AIOps transforms IT Service Management
Enterprise Management Associates (EMA) recently published a report highlighting the benefits of AIOps for ITOps and ITSM teams. Download the report to learn why more than half of the respondents in the research study reported that AIOps saves them up to 20 minutes per incident.
