Ops Centric AI: The foundation of best-in-class incident management
Your ITOps and Incident Management teams face thousands of alerts daily. How can they find the “needle in the haystack” to prevent critical alerts from escalating into incidents that impact users and customers? This challenge plagues modern IT departments as alert noise, fragmented data, and chaotic workflows extend response times and undermine service reliability.
To accelerate remediation, it’s essential to automatically surface the most relevant information at each phase of the incident lifecycle. Additionally, analyzing data and trends helps identify gaps and establish best practices to prevent future issues. BigPanda delivers AI-powered event and incident management to enhance every phase.
Specifically, BigPanda Ops Centric AI is purpose-built to transform raw telemetry data into actionable insights for ITOps and Incident Management teams. It draws from the Unified Data Fabric, consolidating monitoring data, changes, topology, ITSM history, SOPs, and team knowledge into a single data model to offer an unparalleled understanding of your IT infrastructure.
Ops Centric AI accelerates incident detection, triage, and investigation by delivering real-time, relevant insights directly into your workflows. This empowers every team member—regardless of experience—to respond to issues with expert precision, improving organizational efficiency and service quality.
Ops Centric AI improves every stage of IT incident management
Detection
With access to this comprehensive dataset, Ops Centric AI seamlessly synthesizes data and knowledge, enabling smoother integrations. It provides the visibility required to enrich and correlate alerts, allowing your operators to proactively recognize patterns and trends to identify potential issues before they escalate.
Triage
By integrating multi-source event data, historical incidents, and change records, BigPanda delivers AI-driven insights directly into existing workflows. These include root cause analysis summaries, context from similar past incidents, and alerts for changes that may have triggered the issue — all accessible within the BigPanda console or ServiceNow. The result is reduced tool-switching, streamlined triage, and context-enriched incident summaries that enable quick assessment of impact, priority, and assignment.
Investigation
Uniquely leveraging Ops Centric AI’s synthesized data, BigPanda Biggy AI streamlines incident investigations by automating manual, labor-intensive tasks. These can include setting up incident channels, paging on-call teams, summarizing incidents, suggesting remediation steps, and drafting post-mortems. Biggy AI seamlessly integrates with both Slack and Microsoft Teams to facilitate collaboration between Operations and Incident Management teams. With real-time feedback, Biggy AI continuously adapts its insights, further optimizing and accelerating manual workflows for ITOps and ITSM teams.
Remediation
Real time, actionable insights enable context-aware automation. BigPanda identifies self-healing alerts and incidents based on your organization’s predefined rules, triggering remediation steps in automation systems including Ansible or ServiceNow. It also updates ITSM tools with ticket statuses, RCA details, remediation steps, and newly identified missing CIs for the CMDB. This reduces manual effort, saves time and costs, and enables teams to focus on higher-value projects.
Prevention
With all the context-rich data that BigPanda collects from Ops Centric AI, it provides significant cross functional visibility into efficiency and trend data across event and incident management. This data helps prevent future incidents and measure critical KPIs such as incident volume, alert volume, alert quality, MTTx, and more.
Get ahead of IT incident management with BigPanda
With Ops Centric AI, IT operations and Incident Management teams can replace manual, reactive processes with proactive, scalable workflows. By enabling teams to detect and resolve issues faster, BigPanda improves operational efficiency, reduces costs, and enhances service reliability — allowing your teams to focus on delivering critical business outcomes.
Next steps
Discover how BigPanda’s Ops Centric AI empowers your IT Operations team and Incident Management to work smarter and resolve issues faster. Download our e-book, AI-powered Event Management: Turn data into patterns, insights, and actions to learn more.
