Stop recurring IT incidents with proactive problem analysis
Repeat issues disrupt IT efficiency
ITOps and Incident Management teams must manually handle high volumes of daily alerts, tickets, and incidents. This makes it challenging to spot recurring patterns that could be addressed or prevented. Without proactive problem management, teams waste time resolving repeat issues instead of focusing on higher-priority or first-time problems. Limited visibility into incident trends forces organizations to engage in reactive firefighting, diverting valuable time from addressing the root cause. This firefighting leads to increased downtime, repeated escalations, and strained IT resources, ultimately compromising service reliability and customer satisfaction.
To address these challenges, ITOps and Incident Management teams need the tools to detect trends, pinpoint root cause, and take meaningful action to prevent recurring issues.
The Problem Identification Dashboard from BigPanda equips problem managers, observability owners, and application or tool owners with a data-driven approach to analyzing incident patterns. AI-generated titles and summaries of repeat issues enhance understanding of dependencies across the infrastructure, helping teams take proactive action and prevent recurring incidents.
Identify trends and take proactive action
By combining AI-driven analytics and historical insights, the Problem Identification Dashboard helps teams:
✅ Identify recurring incidents – Leverage machine learning (ML) to cluster incidents based on historical similarities, uncovering trends and patterns. Utilize the large language model (LLM) to generate concise summaries of underlying issues, enabling faster analysis and resolution.
✅ Prioritize focus areas – Pinpoint the most frequent and high-impact incidents to drive resolution efforts.
✅ Take proactive action – Address root cause or automate responses to prevent future recurrences.
✅ Improve efficiency – Reduce downtime, minimize escalations, and enhance service reliability.
Key Capabilities
- Problem detection: Automate the recognition of incident patterns and group recurring issues for more efficient analysis of root cause.
- AI-powered cluster summaries: Automatically generate clear, easy-to-understand summaries and titles of incident clusters.
- Interactive analysis: Filter by time range, environments, and applications, refining investigation to drive smarter decision-making.
A new standard for incident prevention
BigPanda goes beyond identifying recurring issues—it empowers teams to take action. The Problem Identification Dashboard provides clear insights into incident trends and patterns, enabling teams to shift from reactive management to proactive prevention. By reducing time spent on preventable issues, NOC and Service Desk teams can work more efficiently, improving service reliability and performance.
Ready to get ahead of recurring incidents?
The Problem Identification Dashboard is an included feature of BigPanda Advanced Insight. Learn more about how you can help your team improve visibility, proactively prevent incidents, and drive operational efficiencies that benefit your entire organization.
