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Explore new BigPanda AIOps features

BigPanda product investments support ITOps and ITSM teams that keep the digital world running.

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Q4 product releases

Our latest updates provide the situational awareness the IT Operations and Incident Management teams need directly in their workflow.

Streamline incident investigation with Biggy AI

Accelerate investigation by aggregating observability data, service history, and institutional knowledge into actionable insights, directly within Slack or Microsoft Teams. Give responders natural language summaries, suggested remediation actions and automate guided detailed post-mortems reports.

Learn more about Biggy AI

BigPanda Biggy AI integrates alert and incident context into your current workflows to make collaboration and incident investigation faster, easier, and more streamlined.
BigPanda integrates with ServiceNow to give incident responders smart, context-rich tickets to help them proactively respond to incidents and automate incident management workflows.

Unlock ServiceNow utility to enhance incident management

Provide incident responders with instant insights that identify incident impact, priority and root cause, natively in ServiceNow Standard ITSM. Automatically identify missing CI and write them back to your CMDB, increasing the accuracy and value of your ITSM investment while highlighting visibility gaps.

Explore ServiceNow integration

Optimize incident insight summaries with custom configurations

Gain administrative access to view, manage, and customize BigPanda LLM prompts that focus on surfacing insights most relevant to your organization’s needs.

Configure your AIA settings

Configurable AIA prompts allow admins to customize incident summaries, tailoring them to their organization’s unique needs.
BigPanda helps you prevent recurring issues by clustering similar/repeat incidents, allowing you to identify and address patterns effectively.

Proactively address repeat issues with the Problem Identification dashboard

Identify recurring incident patterns by clustering them based on frequency or impact. Address the root cause of repeat incidents to eliminate repetitive issues and prevent ongoing operational disruptions and customer impact.

Now available within the Advanced Insight Module

Stay up to date on credit usage

Get real-time visibility into credit usage with the new Credit Utilization dashboard. Enhance budgeting and resource planning, enabling customers to track spending and optimize resources more effectively.

More details on the Credit Utilization Dashboard

Track your BigPanda credits in the Credit Utilization Dashboard for proactive visibility into budgeting and resource planning
Customize your dashboards to give improved visibility into specific noise reduction from event ingestion and actioned incidents.

Unified Analytics dashboard updates

A new Event Processing dashboard improves visibility into noise reduction by measuring deduplication, correlation and actionability through the comparison of ingested events and actionable incidents. The Correlation Pattern dashboard supports ad-hoc analysis with customizable widgets for tailored insights into specific correlation patterns across monitoring sources.

Maintain control over access with the new SCIM API for User Lifecycle Management

Enhance customer control and security by automating user provisioning, and account management through the System for Cross-domain Identity Management (SCIM). Integrate seamlessly with identity providers (IdPs) like Okta and Azure to eliminate manual effort and ensure streamlined BigPanda access control.

Enhance security and automate control account access to BigPanda.
Improve security and access control by setting permissions and enabling access to applications and services instead of individuals.

Improve security access with Service Account API Keys

Generate API keys for applications or services using service accounts rather than associating keys with individual users. Set granular permissions, reduce maintenance, and eliminate the need for key rotation when users leave, improving security and access control.

Read more about managing Service Accounts

Manage specific environments

Manage access to specific environments by editing custom permissions for designated environments or their filters.

Get more details on environment permissions

Customize permissions for environments and filters within environments.
Stay informed about the latest BigPanda product updates. Go to Release Notes.

Learn more about BigPanda releases

BigPanda Education

Start your BigPanda learning journey and earn certifications for completed coursework.
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Documentation

Get release notes and stay up-to-date on new functionality and system improvements.
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Self-guided tour

Experience the BigPanda Incident Intelligence and Automation platform for yourself.
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Get full context of incidents to move faster, avoid surprises, and build team expertise.
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