• Blog
  • Service + Support
      • Service

      • Community

      • Documentation

      • Customer Support

      • Platform Status
      • Support

      • Education & Certification

      • Professional Services
  • Login

Automate and accelerate incident workflows and processes

BigPanda Workflow Automation accelerates incident investigation and resolution. Rapidly mobilize teams and experts with automated notifications and ticketing.

Get started
Self-guided tour

Reduce mistakes and effort

Free incident responders from repetitive processes and wasted time. Clear the path to auto-remediation.

Automate ticketing

Connect bidirectionally with ITSM solutions such as ServiceNow to create and update tickets so teams can collaborate using the tools they know.

Example ITSM Tools Chart

Automate on-call notifications

Share incidents with the right teams automatically through integration with on-call tools like PagerDuty and Opsgenie.

Automate chat

Pre-integration with services like Slack and Microsoft Teams means you can share comments and channel invitations automatically for better collaboration.

Automate runbooks

BigPanda integrates with third-party automation tools that execute runbook automations and recommend next steps based on their results.

The power of Workflow Automation

Cambia Health Solutions Logo

Ticketing

“We’ve automated an average of 83% of alerts that come into BigPanda. The bulk of our alerts now get resolved automatically or receive a ticket without our team having to manually investigate it from beginning to end.”

Mark Peterson

IT Operations Supervisor, Cambia Health Solutions

Freewheel Logo

Notifications

“BigPanda is now integrated directly with Jira. Anything we escalate automatically becomes a ticket. This has given us new visibility and far more tangible data and has led us to better cross-team communication, which helps with event status and tracking.”

Michael Lorenzo

Senior Director of Operations for the Global NOC, FreeWheel

Automated workflows

“Automating our entire technology stack with BigPanda at its core is allowing us to drive a better MTTR, deliver better customer experience, and better scale using technology, not headcount.”

Jon Moss

Head of Edge Software Engineering at Zayo

FAQ

How does AI streamline the incident response process?
BigPanda uses Generative AI to provide additional incident insights and context automatically to help teams respond more effectively and resolve incidents faster.
How does BigPanda integrate with automation platforms?

BigPanda sharing rules, flexible integrations, and API hub simplify configuring rules to invoke auto-remediation tools like Ansible, Rundeck, and StackStorm. You can trigger these tools to run from various states across the BigPanda platform, cutting critical minutes from the incident lifecycle.

How does BigPanda augment ServiceNow deployments?

BigPanda integration with ServiceNow reduces the volume of service tickets. It enriches tickets with relevant environment attributes, probable root cause, and information on changes that may be relevant. These enhancements improved incident management process flow, increase efficiency within ITOps and service-desk teams, shorten MTTR, and reduce duration and frequency of service degradations and outages.

Check out more related content

Explore more

Documentation
Self-guided tour
Community
Education