AI-powered IT operations and incident management

The rapid growth of machine-generated data is overwhelming L1 operations and service desk teams, making incident detection and investigation difficult. Fragmented knowledge and legacy tools across teams slow incident investigation and remediation, while inconsistent, siloed data and workflows hinder automation.

Existing IT service management platforms and observability tools can’t handle the complexity and velocity of modern cloud infrastructures. This leaves ITOps and incident management teams with chaotic, manual processes that hinder efficiency and service reliability.

BigPanda offers a better way to accelerate and automate workflows

Our enterprise SaaS platform transforms IT noise into actionable insights, enabling faster detection, more efficient triage, and proactive response. It surfaces siloed knowledge to create situational awareness for rapid investigation and remediation.

BigPanda increases the speed and productivity of operations and incident management teams. The world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

Improve operational efficiency with AI-powered event management

• Lower costs by scaling with AI to maximize value from incident management and observability tools.
• Increase productivity by enabling every team member with expert solutions, regardless of tenure.
• Prevent escalations and lengthy bridge calls with context-rich alerts for early issue detection and assignment.

Improve service reliability with AI-powered incident management

• Enable faster, smarter decisions by accelerating incident insights on impact, priority, and root cause.
• Reduce revenue loss by minimizing downtime and SLA penalties.
• Improve customer confidence and protect brand reputation with reliable, innovative technology.

The BigPanda Difference

• Purpose-built insights Ops Centric AI synthesizes knowledge across silos by leveraging AI/ML and generative technologies to deliver informed, explainable insights in real-time. Adaptable to your organization with the ability to adjust with feedback, Ops Centric AI helps ITOps and ITSM teams accelerate their manual incident workflows.
• Continuous improvement Unified Analytics integrates fragmented processes and tools with customizable, data-driven analytics to facilitate cooperation among NOC, Incident Management, and Observability teams.
• Rapid value realization A proven path to value enables customers to quickly adopt, measure progress, and realize the full potential of their BigPanda investment through a structured, well- honed methodology that guides customers through onboarding and adoption of AIOps use cases.
• Enhanced data visibility Unified Data Fabric surfaces critical insights for each user and IT team involved in incident management processes, enriching and expanding their knowledge.

Capabilities