Benefits
- Optimize team collaboration: Synthesized incident knowledge empowers operators to make expert decisions, regardless of experience level. Integrating with your preferred workflows and tools enhances data accessibility across teams for better alignment, streamlines incident triage, and reduces tool-switching.
- Improve decision-making: Automatically combine multi-source, historical, and change data to optimize situational awareness, delivering AI-powered insights directly within your workflows for smarter, more informed incident investigations.
- Proactive incident response: Real-time analysis and insights on prior incidents and resolution steps help ITOps and Incident Management teams optimize workflows, prevent escalation, and preempt manual toil.
- Built to fit your workflows: Easily customizable incident feeds and tagging bring the most relevant context to the forefront, tailored to your organization’s unique needs for maximum impact.
For IT Operations and Incident Management teams, the ability to detect, triage, and investigate incidents quickly and effectively is crucial for maintaining service reliability and operational efficiency.
As machine-generated data grows beyond the limits of human scalability, alert noise becomes increasingly complex, cluttered, and siloed. This escalation challenges L1 Operations and Service Desk teams to respond to incidents quickly and efficiently.
- Knowledge is scattered across fragmented data Critical insights are spread across different tools, teams, and silos, making it challenging and time-consuming to extract and synthesize knowledge into situational awareness, slowing incident investigation and remediation.
- Automation is difficult to deploy Implementing automation is challenging due to the large influx of unenriched, non- actionable data, and inconsistent manual workflows. This data uncertainty makes it difficult to determine what and when to confidently trigger automated workflows.
- Existing tools do not solve these problems IT Service Management platforms depend on rigid configuration rules, which aren’t suited to handle the velocity, complexity, and rate of change from modern cloud infrastructure data. Observability tools, built for developers, further intensify the overwhelming telemetry data that ITOps and incident management teams must sift through to detect and triage issues.
Why BigPanda is unique
BigPanda Ops Centric AI is designed for event and incident management teams working in enterprise IT. It automatically pulls data and context from the BigPanda Unified Data Fabric to proactively detect and assign issues before they become incidents. Ops Centric AI synthesizes and distills all your complex data into high-quality, contextualized alerts, delivering accurate and actionable insights in real time for enhanced situational awareness.
Purpose-built for ITOps and Incident Management
Support ITOps and Incident Management teams within their preferred workflows. BigPanda delivers highly-relevant, actionable insights in real time, making it simple to act quickly.
Synthesize siloed data into situational awareness
Transform knowledge across silos using AI/ML and Generative technologies to deliver informed, explainable, easy-to-understand insights to team members in seconds.
Explainable, controllable, and adaptive
Customize and adapt data insights in real time to meet your organization’s needs. Bring relevant context forward for faster incident resolution and incorporate feedback to help teams streamline and accelerate manual workflows.
Rapid situational awareness
“Enrichment data that we process through BigPanda allows us to create specific, insightful alert tags. Adding context to alerts that are coming in allows us to know the right teams to involve for faster resolution.”
Mark Peterson
Supervisor IT Operations, Cambia Health Solutions
BigPanda Biggy AI
BigPanda Core
Advanced Insight Module
Challenge
Business value
BigPanda Biggy AI
Challenge
Business value
BigPanda Core
Challenge
Business value
Advanced Insight Module
Challenge
Business value
Achieve essential visibility
“Operational awareness is critical for us at all times. Unified Analytics helps us unify our monitoring and observability data. We build custom dashboards and create custom KPIs unique to our business, which helps us avoid surprises and optimize incident management workflows.”
Lukas Johnson
Lead IT Infrastructure Engineer, Lumen Technologies
