The Challenge: Ticketing and chat platforms were not built for the scale and complexity of modern IT environments. Automating alerts from your monitoring tools can quickly bury you in notifications that are repetitive and lack the necessary context for remediation.
Solution: BigPanda creates tickets and notifications based on correlated incidents, rather than each individual alert. Tickets are updated in real-time and enriched with contextual information such as runbooks, configuration items, code deployments, related incidents, and more.
This helps you:
- Reduce clutter in your ticketing, chat and on-call tools.
- Gain the context needed to prioritize incidents and make informed decisions.
- Detect critical issues faster and lower MTTR.