Picture this: Your IT team is drowning in a flood of service tickets automatically triggered by your monitoring tools. The tickets lack sufficient information to take immediate action and quickly get out of sync as incidents evolve. Sound familiar? There is a better way.
BigPanda intelligently clusters alerts from all of your tools and automatically creates a ticket based on one unified incident. Tickets are submitted to the collaboration tool of your choice, updated in real-time, and enriched with all the information you need to make smarter decisions faster.
• Eliminate ticketing clutter and spot critical issues faster.
• Reduce mean time to resolution.
• Enrich tickets with relevant information such as runbooks, CMDB configuration items, code deployments, and more.
• Leverage two-way ticketing for accurate incident management.
• Integrate with your existing collaboration tools (ServiceNow, JIRA, Slack, PagerDuty, and more).
Auto Correlate Your Application, Network, and Infrastructure Alerts
Streamline and Enrich Ticketing, Chat and On-Call Communications
Unify Monitoring Visibility Across All Your Teams or Lines of Business