Unlocking New Value from Operational Data with Generative and Agentic AI

According to TDWI research, generative AI will be the top analytics investment area in 2025, unlocking fresh innovations and perspectives and creating valuable opportunities for organizations. For instance, as enterprises start to adopt AI, some are discovering the value in previously untapped IT data sources that extend beyond observability into service history, SOPs, and other forms of operational knowledge.

With generative and agentic AI, organizations are also starting to rethink how they can make use of incident management data, chat logs, or past resolutions. Machine and human interaction data, which was often siloed, can be combined to deliver new capabilities and respond faster, not only to IT challenges but business challenges, as well.

Watch the replay featuring TDWI’s VP of Research, Fern Halper, and experts from BigPanda discussing how AI is transforming IT operations and service management.

Key takeaways:

• How enterprises are applying generative and agentic AI
• Unlocking new value from previously untapped data sources
• How AI can help create dynamic workflows
• Best practices for getting started