By breaking down the silos between observability, IT operations, and service management, teams can improve service delivery and enhance IT incident management. However, this is more easily said than done.
The average BigPanda customer uses more than 20 observability and monitoring data sources. Combining mountains of alert data with legacy event management systems can make it almost impossible to sift through the noise to find the most important alerts. Many alerts need more critical contextual data to make them actionable. These factors lead to slow, manual, and inefficient incident response processes.
We recently hosted a webinar highlighting how BigPanda integrates with ServiceNow to overcome these challenges. Adam Blau, C Beers, and Cameron Stone explain how organizations can improve IT service management (ITSM) outcomes. They highlight how BigPanda adds value to ServiceNow by:
- Enriching alerts with contextual data to create actionable tickets that improve and accelerate incident-management workflows
- Reducing ticket volume and giving IT teams the necessary insights to identify and respond to critical incidents rapidly
- Delivering AI-powered insights where teams work to improve efficiency and reduce manual work
- Providing advanced analytics to facilitate collaboration and continuous operational improvements
“The integration between BigPanda and ServiceNow allows teams to view incident details, perform root cause analysis, and enrich the CMDB — all within the ServiceNow interface,” said Cameron Stone. “This provides ITOps and ITSM teams with better context and visibility.”
Speakers
C Beers is a resident solutions architect at BigPanda with more than a decade of experience specializing in observability and AIOps solutions for enterprises. They’ve spent about seven years as a solutions consultant and architect, with nearly 30 years working in IT at companies including Moogsoft, New Relic, and Datadog.
Cameron Stone is passionate about delivering innovative solutions that help enterprise ITOps and DevOps teams become more intelligent, faster, and more efficient. As a principal solutions architect at BigPanda, he leads a team of architects who focus on long-term digital transformation. Cameron has more than 14 years of ServiceNow experience, including being a founding member at Intreis, which ServiceNow acquired.
Adam Blau is the senior director of product marketing at BigPanda. Adam has over a decade of experience delivering go-to-market solutions that propel B2B SaaS companies forward. Before joining BigPanda, Adam spent more than four years leading product marketing and analyst relations at Sisense.
Improve ITSM outcomes
The BigPanda integration with ServiceNow helps break down silos and provide a data-driven approach to operational change. Explore more resources to learn how AIOps can improve incident management and operational efficiency.
- Solution Brief: How BigPanda and ServiceNow improve incident outcomes
- Analyst report: How ServiceOps addresses top IT objectives
- Case study: The New York Stock Exchange
Visit BigPanda Events for a list of on-demand and upcoming webinars.
